Allow me to get momentarily ranty...

[deird_lj]

I emphatically do not want to hug Steve Jobs right now.



In the last two months, the things I have done to Lilac include:
- archive & install
- archive & install
- erase & install
- archive & install
- erase & install
- erase & install

That being a total of SIX complete reinstallations of the software. In many different ways.*

THIS IS NOT A SOFTWARE ISSUE.

* Plus, having to reinstall it again after the two times Lilac spontaneously erased herself...


I discovered, this afternoon, that when I took Lilac in to Apple to have her RAM redone (or so they told me) they did not, in fact, put in new RAM. Or take out the old RAM. Or do anything remotely hardware related.

Apparently, they started by reinstalling the software (an "erase & install") - and then Lilac appeared to be working perfectly.


I could have told them that. That is, in fact, precisely what has happened after the LAST SIX TIMES the software has been reinstalled. Followed by her working perfectly for a couple of days, and then not working anymore.


It staggers me that a bunch of people WHO HAVE ACCESS TO MY ENTIRE TWO-MONTH-LONG HISTORY OF REPEATEDLY RINGING APPLE, including ALL the details of what was done, can do something I've already done, see my computer functioning well for a whole half an hour, and conclude it was all a software problem that's now completely repaired.


*fumes*

Comments

[taiba.livejournal.com]

For this, rather than Steve Jobs, I'd blame whoever apparently did not look at your history with this computer. Did you rant at them about it when you found out? You should, if you weren't planning to (though I assume you're sensible enough to already be planning this, I'm just ranting now because I'm pissed off too!).

[bobthemole.livejournal.com]

That's exactly the experience I had with my Dell, except with added deflections by cell-centers in India. I finally got a replacement when I contacted headquarters and threatened to call the Better Business Bureau.

[ib-stormcaller.livejournal.com]

Im curious - how do you replace ram in a laptop? doesn't it require a whole board replacement?

In more relevent news, if you are dealing with a call centre, there are certain phrases that can be more effective at getting results...

The other option is writing a letter of complaint to the right person in Australian Apple...

[slaymesoftly.livejournal.com]

This is pretty unusual for Apple - sounds like your genius bar is being run by idiots. I hope it fixes itself soon.
ETA I agree with the above comment. You need to go over the heads of whomever you've been dealing with. By this point, they should be offering you a new machine.

[taiba.livejournal.com]

Well, there was an idiot involved, and that's all it takes, really.

[velvetwhip.livejournal.com]

They are such flippin' idiots! When are they going to get it right????


Gabrielle

[angearia.livejournal.com]

IDIOTS. I want to reach through my computer to slap them while they're working in their stupid store.