Allow me to get momentarily ranty...
Jul. 5th, 2010 07:33 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
deird_ljI emphatically do not want to hug Steve Jobs right now.
In the last two months, the things I have done to Lilac include:
- archive & install
- archive & install
- erase & install
- archive & install
- erase & install
- erase & install
That being a total of SIX complete reinstallations of the software. In many different ways.*
THIS IS NOT A SOFTWARE ISSUE.
* Plus, having to reinstall it again after the two times Lilac spontaneously erased herself...
I discovered, this afternoon, that when I took Lilac in to Apple to have her RAM redone (or so they told me) they did not, in fact, put in new RAM. Or take out the old RAM. Or do anything remotely hardware related.
Apparently, they started by reinstalling the software (an "erase & install") - and then Lilac appeared to be working perfectly.
I could have told them that. That is, in fact, precisely what has happened after the LAST SIX TIMES the software has been reinstalled. Followed by her working perfectly for a couple of days, and then not working anymore.
It staggers me that a bunch of people WHO HAVE ACCESS TO MY ENTIRE TWO-MONTH-LONG HISTORY OF REPEATEDLY RINGING APPLE, including ALL the details of what was done, can do something I've already done, see my computer functioning well for a whole half an hour, and conclude it was all a software problem that's now completely repaired.
*fumes*
In the last two months, the things I have done to Lilac include:
- archive & install
- archive & install
- erase & install
- archive & install
- erase & install
- erase & install
That being a total of SIX complete reinstallations of the software. In many different ways.*
THIS IS NOT A SOFTWARE ISSUE.
* Plus, having to reinstall it again after the two times Lilac spontaneously erased herself...
I discovered, this afternoon, that when I took Lilac in to Apple to have her RAM redone (or so they told me) they did not, in fact, put in new RAM. Or take out the old RAM. Or do anything remotely hardware related.
Apparently, they started by reinstalling the software (an "erase & install") - and then Lilac appeared to be working perfectly.
I could have told them that. That is, in fact, precisely what has happened after the LAST SIX TIMES the software has been reinstalled. Followed by her working perfectly for a couple of days, and then not working anymore.
It staggers me that a bunch of people WHO HAVE ACCESS TO MY ENTIRE TWO-MONTH-LONG HISTORY OF REPEATEDLY RINGING APPLE, including ALL the details of what was done, can do something I've already done, see my computer functioning well for a whole half an hour, and conclude it was all a software problem that's now completely repaired.
*fumes*
